Divina Umbria - Spoleto (Italy)   (+39) 0743 596255

Orders and estimates

The phone contact allows you to establish an immediate relationship: the dressmaker will respond to requests by suggesting the most appropriate solutions.
It's possible to request quotes, costs and how our processes are carried out, by filling in the contact form, which is accessed from any page of website by selecting the button "Get in touch with us" or "Information request".
In response to your request, we will forward an email with our proposal, so that it can be evaluated.
If our proposal is of interest, you must reply to the message or contact our laboratory by phone. Once emitted the purchase order, you'll giving it back signed by email to info@divinaumbria.it
Some vestments are also on sale online; simply select the cart icon.

Payments

  Bank Wire:
Account Holder: Corrente Grazia
Bank: Banco di Desio e della Brianza
IBAN: IT87W0344002811000000488200
BIC/SWIFT: BDBDIT22
Proof of payment must be forwarded by email to info@divinaumbria.it
  Credt card: Online on our ecommerce website through secure credit card transactions Visa, MasterCard, Maestro, American Express. This mode is reserved for items in our catalog.
100% Secure Payments: the purchase and security of transactions are also guaranteed by Norton Safe Web, which certifies the result of Symantec's automated analysis system.  
  Paypal: Quick and easy method to make payments and take advantage of the protection programs for eligible items.

Sizes and measurements

The craftsmanship of our processes and the development of their own models, allows to take care of the personalized realization of any vestment.
Often it is enough to provide the height and size; however, in case of non-compliant sizes, or to make the dress more comfortable, it is necessary to integrate the standard sizes with those required to customize the model.
In these cases, the personal measures will be noted on an appropriate size-chart, submitted with the order confirmation form.
Measurements can be carried out without the assistance of experienced staff, following the simple guidelines of the size-chart.

Shipping and delivery

  Delivery time: communicated during the negotiations and indicated in the quote..
  Packing: standard care for clothes, placed in cardboard packaging.
  Shipping: via courier with reimbursement of expenses specified in the cart, based on the weight and place of destination. Shipment takes place in insured via international courier; is pre-announced by an e-mail containing the tracking number, which allows the customer to check the delivery status by accessing the tracking on-line.
  When the courier deliver the goods, before signing the document for reception, it is necessary to check that the packaging is intact, not wet and that our adhesive tape used for the neck closure, it is not tampered.
  Divina Umbria delivery in Italy and worldwide.

Return policy

DIVINA UMBRIA transposes the Legislative Decree No. 206/2005 (Consumer Code) on consumer protection in the field of distance contracts, amended by Legislative Decree No. 21/2014 implementing the EU Directive 2011/83, which provides for the possibility for the consumer to exercise the right of withdrawal within 14 days of receipt of the goods.
This right consists of the possibility of returning the goods purchased to the supplier without any penalty and without specifying the reason, to get in consequent reimbursement of the purchase price.

How to exercise the right of withdrawal:
The right of withdrawal is exercised by sending, within the said period of 14 working days from receipt of goods, a written notice by E-MAIL to info@divinaumbria.it
The notification must include the product codes you wish to return, and details on how the reimbursement (credit card refund, bank wire).
The products subject to reconsideration must be returned by the consumer under conditions of substantial integrity.
Once we have received the goods and verificated integrity will, as soon as possible, we will credit the customer the cost of returned products; the amount of shipping which will remain the responsibility of the customer.

Exclusions:
the right of withdrawal does not apply to the following categories of products referred to in art. 55 paragraph 2:
c) supply of goods made to specifications or clearly personalized.
However, within 14 (fourteen) days of delivery, the customer may request to make small changes, returning the costume at his own expense. Changes made on costumes consist of shortening and shrinkage, but not in changing the patterns or changing the fabrics already shown in the order.
The communication must be sent by e-mail to info@divinaumbria.it and wait for the return authorization at the address provided.